We publish weekly updates from the business continuity world, covering recent news items or reflecting on our travels and experiences with clients.
Charlie addresses topics from a Business Continuity perspective and you might be surprised how much of today’s news relates to BC! Providing valuable insight, Charlie raises critical questions which will surely encourage you to reconsider your Business Continuity plans.
In this week’s bulletin, Charlie discusses the Kelly Report from Heathrow substation fire and how they responded to the incident. As business continuity practitioners we should never stop learning and taking lessons where and when we can find them, be that from internal enquiries or wash-ups to reports from major incidents either locally, nationally or applicable to your
In this week’s bulletin, Charlie discusses steps to consider when planning on visiting a disaster site and gives an insight into some examples of well-known visitors at recent disasters. Last weekend, the King of Spain, Felipe VI, Queen Letizia, and the Spanish Prime Minister, Pedro Sánchez, visited the scene of the flooding in Paiporta, where 219 people died,
In this week’s bulletin, Charlie discusses his recent exercises around reassuring customers after an incident and talks about how we should approach reopening. This may not sound like the most scintillating subject, but it’s a critical consideration for a crisis team following a major incident that necessitates the closure of offices, restaurants, or retail outlets. Recently, I conducted
Business Continuity Awareness Week (BCAW) has been running this past week to raise awareness about the new hybrid work environment and how organisations need to rethink the way they embed, validate, and raise awareness amongst their staff of Business Continuity Plans. The theme for BCAW 2022 is Building Resilience in the Hybrid World and for this reason, we are
This week, Charlie comments on how Raith Rovers and West Ham (Zouma) have handled their recent PR incidents, and what we as business continuity professionals can take away from that. I am not a big fan of football being a rugby man myself, so I am a little surprised to find myself writing about football two weeks in
In this week’s bulletin, Charlie talks about why determining an accurate location during an emergency is important, and how you can incorporate this into your emergency plan. When responding to an incident it’s critically important to understand the location of the incident, so that internal support and the emergency services know exactly where to go. During an incident,
In this week’s bulletin, I discuss the idea of a hypercomplex world and preparing for different scenarios in it. A few weeks ago, I wrote a bulletin on scenario planning and how under the new requirement of Operational Resilience for FCA and PRA, regulated organisations now have a requirement to determine ‘extreme but plausible scenarios’ to see if
This week I discuss why having a clear scope of the incidents that business continuity is designed to deal with is important within your organisation. Scope of incidents Yesterday I had a good chat with a member of the Business Continuity Board, who is also an FBCI and has been involved in writing many of the ISO standards, so he
This week I look at stress and the impact it can have on teams and individuals during incidents. I am busy reading a paper by Mica Endsley titled ‘Towards a Theory of Situational Awareness in Dynamic Systems’, which I have been looking forward to reading for a while! I find the whole process of incident management and how
Following last week’s bulletin, I share some ideas on how to implement and carry out situational awareness when responding to an incident. Last week we talked about the process of situational awareness during an incident and how all the activities come together to achieve good awareness of the situation we are managing an incident within. Today I thought I would
This week I look at stress and the impact it can have on teams and individuals during incidents. I am busy reading a paper by Mica Endsley titled ‘Towards a Theory of Situational Awareness in Dynamic Systems’, which I have been looking forward to reading for a while! I find the whole process of incident management and how
Charlie outlines his ideas on building an incident team competency framework. This week I thought I would share some ideas I have been developing on incident management. They are not fully solidified yet, so I would welcome any thoughts or comments on what I have written. There are many lessons organisations will learn from COVID-19, but one of
Why, for many organisations, we are entering the most dangerous period of coronavirus. This week Charlie discusses why we are entering the most dangerous period of coronavirus for many businesses. In the first few months of the coronavirus outbreak, everyone was ‘in it together’ and people understood why organisations were not able to deliver their services or be
This week I look at what tools and techniques are available to help those leading incident teams on how to make decisions during a crisis. This week I have spent eight hours in conference calls, working with a dedicated team to go through the suggested amendments on ISO 22361 which is going to replace prTS17091 ‘Crisis management – Guidance for