Knowledge Zone

Here you will find articles, archive blogs and case studies that PlanB have used or created over the years. To find information please type a keyword into the search box or click on the relevant tag.

We publish weekly updates from the business continuity world, covering recent news items or reflecting on our travels and experiences with clients.

Charlie addresses topics from a Business Continuity perspective and you might be surprised how much of today’s news relates to BC! Providing valuable insight, Charlie raises critical questions which will surely encourage you to reconsider your Business Continuity plans.

Our Work with Aruba’s Water Suppliers

We have been proudly working with WEB Aruba to help them create crisis management plans and run exercises. Here is their press release on our latest exercise. WEB Aruba organises ‘water rationing plan’ exercise How prepared are we in the event that water production and distribution comes to a stop at WEB? This week, the Crisis Management Department

Dominic Cummings – A crisis management case study

This week I discuss the crisis communications lessons to be learnt from Dominic Cummings’ recent ‘rule-breaking’ incident in lockdown. As the ‘Dominic Cummings Affair’ is coming to an end I thought I would comment on what we can learn about crisis communications from the circus surrounding his visit to Durham, during lockdown. I think it is a perfect

Marks out of 100 for Easyjet’s Cyber Incident Response

Charlie scores Easyjet’s response to their recent cyber attack out of 100. “Thankfully, we now live in a world where it is accepted that data breaches happen, and organisations are more comfortable disclosing that they have been victim to an attack. However, with this welcome move away from victim blaming, organisations are now being judged more on how

Panic buying toilet roll – lesson identified or learned?

This week I look at panic buying and what lessons we can identify from the ongoing COVID-19 outbreak to help prevent this in the future. When I talk to Jacqui Semple, Head of the EPS and Resilience Lead at Angus Council, about incidents and the lessons learned from them, she always corrects me by saying they are ‘lessons

Case study – Dundee and Angus College’s Cyber attack communications review

Following Dundee and Angus College’s recent cyber attack, Charlie looks at why their response is a good example of how to deal with a cyber incident and what we can learn from it. I thought this week we might take a break from talking about the coronavirus (COVID-19), as every man, woman and consultant seems to be posting

Pandemic Planning: What is a Pandemic Operating Regime, and do I need one?

Following the spread of Coronavirus throughout China and surrounding countries, Charlie introduces the idea of a Pandemic Operating Regime and why you should develop one. After returning from Colombia last week and working on the new ISO 22361 standard which will replace ‘PD CEN/TS 17091:2018, Crisis management – Guidance for developing a strategic capability’, I wanted to write

Travelex – A Crisis Communications Review

Charlie looks at the recent Travelex incident and what we can learn from their response. Happy New Year to all our readers, I hope you had a great Christmas! The Travelex incident is one I have only just come across; I think over new year I was too busy celebrating on the Isle of Coll and I wasn’t

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