Knowledge Zone

Here you will find articles, archive blogs and case studies that PlanB have used or created over the years. To find information please type a keyword into the search box or click on the relevant tag.

We publish weekly updates from the business continuity world, covering recent news items or reflecting on our travels and experiences with clients.

Charlie addresses topics from a Business Continuity perspective and you might be surprised how much of today’s news relates to BC! Providing valuable insight, Charlie raises critical questions which will surely encourage you to reconsider your Business Continuity plans.

Backing Up OT, SCADA and PLCs

In this week’s bulletin, Charlie continues his discussion into backups, looking at devices that are responsible for keeping machinery running smoothly. Today’s bulletin sounds like a scintillating subject and is guaranteed to send you to sleep, but bear with us, as this is an extremely important topic. Operational Technology (OT) can be found in industrial environments where physical

Supply Chain Resilience Training: What Has Changed Over The Last 10 Years?

In today’s bulletin, Charlie discusses supply chains and business continuity and gives an insight into some useful case studies around supply chain resilience. Around 2010, I wrote a supply chain course which was then adopted by the BCI and delivered by its training partners worldwide. I had a similar version of it, which I delivered to PlanB Consulting’s

Stages of Recovery After a Cyber Incident

In this week’s bulletin, Charlie looks at the 9 stages of recovery from a cyber incident and highlights the importance of having recovery in our business continuity plans. This is the third part of my journey to discover more about backups and the technical aspects of recovery after a cyber incident. I realise most readers of this bulletin

Should We Be Visiting Our ‘Maximum Scale of Incident’?

In this week’s bulletin, Charlie discusses global issues and gives an insight into what is meant by ‘Maximum Scale of Incident’. I was listening to the news in the middle of the night and I very much felt, in the words of Bob Dylan, “The times they are a-changin”. We have the likelihood of tariffs, which are going

What Does BCI World Hybrid 2024 Tell Us About the State of Business Continuity?

 In this week’s bulletin, Charlie gives an insight into how the event went and discusses the main business continuity themes throughout the conference. This week, I have been at the BCI World Hybrid Event in London, and I thought I would share what I thought of the event and also what it says about the state of business

AI and Business Continuity: A Future Imagined

In this week’s bulletin, Charlie discusses the future of AI within the business continuity industry, with a particular focus on Business Impact Analysis and how it has the potential to revolutionise business continuity processes. Over the last couple of weeks, whenever I’ve been in the car, I’ve been listening to the BBC Sounds podcast The Coming Storm. It

MI5 Director General Ken McCallum Threat Update – What it Means to Us

In this week’s bulletin, Charlie discusses the impact of the role of nation-states in cyber attacks and looks at some of the attacks we have seen in the UK recently. On the 8th of October 2024, MI5 Director General Ken McCallum gave a speech on the threats to the UK, covering the counter-terrorism threat and state threats from

Supply Chain Continuity: Lessons Learned from the ISG Insolvency

In today’s bulletin, Charlie looks at the recent collapse of ISG and gives an insight into what we can learn about supply chain management. Nick Sims of Cornwood Consulting inspired this bulletin, by sharing recent insights into supply chain issues at Aston Martin. He mentioned, “In a strategic adjustment, Aston Martin announced it would reduce its 2024 production

What is a SIMEX Exercise and What Are They Good For?

In this week’s bulletin, Charlie looks at the pros and cons of SIMEX (Simulation Exercise) and gives an insight into his experience running a live SIMEX. About three weeks ago, I planned, ran, and reported on the biggest SIMEX I have ever conducted in my whole career. It was a ‘no notice’ exercise, meaning the organisation was not

Teaching the CBCI Course – What Does it Tell Us About the State of Business Continuity?

In this week’s bulletin, Charlie discusses the BCI’s CBCI Certification course and how it has changed from when it was first developed, and discusses his recent experience teaching a classroom CBCI course in Glasgow. You aren’t meant to forget your first time, but I can’t remember the first time I taught the Business Continuity Institute’s (BCI) CBCI training

No-Notice Exercises – I Was Wrong…

In today’s bulletin, Charlie follows up from last week’s bulletin on no-notice exercises and shares some of his experiences of his recent live exercise. On Wednesday, PlanB Consulting conducted the biggest exercise we have ever planned and delivered. It was a no-notice exercise involving five different teams responding to a cyber incident. As per last week’s bulletin, I

Should You Conduct ‘No-Notice’ Exercises?

In this week’s bulletin, Charlie discusses the importance of no-notice exercises and the importance of planning in an exercise. Shortly, I will conduct the largest exercise I have ever carried out. It is a live exercise involving five different teams responding to a cyber incident. The exercise will involve a full role-playing cell, with role players from both

Why We Are Likely to See An Increase in Incidents Over the Coming Years

In today’s bulletin, Charlie looks at some factors which are leading to a global increase in incidents and he gives advice on how we can prepare for these incidents. This week I thought I would share some thoughts I have had for a while on why I believe we are going to see an increase in incidents over

What Can We Learn About Disinformation From The Recent Riots?

In this week’s bulletin, Charlie discusses the recent riots that have taken place across the UK and looks at the effects that spreading disinformation can cause. According to the BBC, the police are on standby for possible further unrest over this weekend, so I thought I would discuss what we can learn about the importance of disinformation, as

CrowdStrike – Should Consultants Ambulance-Chase?

In this week’s bulletin, Charlie discusses the recent CrowdStrike outage and discusses the thoughts that other consultants have had on the incident. When I heard about the CrowdStrike incident, I was in the middle of the kingdom of Fife with my daughter picking up her new puppy. Desperate for the latest, I had her going through BBC Sounds

10 Reasons Why Your Business Continuity Plan May Not Work in Responding to a Cyber Incident

In this week’s bulletin, Charlie gives an insight into the points that should be addressed within a business continuity plan and the importance of including cyber within the plan. When I am teaching cyber incident management, I always talk about four areas which need to be addressed when responding to a ransomware incident. They are: communications and regulation

Ransomware Victim Experience: RUSI Report

In this week’s bulletin Charlie highlights the key learnings from the RUSI Report. As a teacher of cyber incident management, I quite rarely get to hear first-hand about cyber incidents, and case studies are quite rare. The public sector has done a few, including SEPA, the London Library, and Gloucestershire City Council, but overall, information from the private

What Can We Learn From the Synnovis NHS Lab Cyber Attack?

In this week’s bulletin, Charlie discusses the recent NHS cyber attack and what lesssons we can learn from what happened. Last week I was keen to write a bulletin on the above subject, but I ran out of time. This week I was determined to get it written and out to bulletin readers. The incident is one of

Have Cyber Attacks Killed People? – Updated June 2024

In this week’s bulletin, Charlie continues his bulletin from 2022 on whether cyber attacks have killed people, and looks at the impacts of a cyber attack in the healthcare sector. In August 2022, I wrote the following bulletin ‘Have Cyber Attacks Killed People’ which looked at possible incidents which might have caused deaths. It looked at direct attacks such as

Where Do You Get Your News?

In this week’s bulletin, Charlie looks at different news platforms and gives his experience of comments left on LinkedIn for recent D-Day tributes. To date, I have contentiously avoided getting TikTok on my phone. Not for any moral reason, but as my youngest daughter Phoebe said, “Daddy, you will enjoy it too much.”. I can lose the odd

Who Should Lead Your Crisis or Incident Team?

In this week’s bulletin, Charlie discusses the role of a leader in a crisis team and looks at some of the key things to consider when choosing a leader. I went to an interesting and informative webinar this week titled ‘How to Lead Effectively in a Crisis‘, with Jonathan Hemus asking the questions and Sean Cunningham, Group Crisis

Cyber Incidents Involving MSPs: Six Lessons from the CTS Cyber Incident

In this week’s bulletin, Charlie looks at the role of MSPs in a cyber incident and gives an insight into how they can work with organisations to be prepared for a potential incident. In a couple of weeks, I am doing a presentation at a ScotlandIS event in Glasgow which will be attended by MSPs, so I thought

Cyber Incident Management Exercises – Exercising Beyond the Basics

In this week’s bulletin, Charlie discusses what is covered in basic and advanced cyber exercises and looks at why organisations should consider running more sophisticated exercises. As cyber attacks continue apace – and having ran a sophisticated cyber exercise on Tuesday – I thought for this week’s bulletin, I would share some thoughts on ‘exercising beyond the basics’.

A Schools Cyber Incident Response Checklist

This week, Charlie gives advice on how schools and trusts can prepare for cyber incidents and provides a useful checklist of considerations. In last week’s bulletin, I wrote about ‘Business Continuity Planning in Schools’. Once the bulletin had gone out, it occurred to me that I hadn’t mentioned anything about cyber, so I thought this week I would

Notes from The Gloucester City Council Managing a Cyber Attack – Case Study

In this week’s bulletin, Charlie gives an insight into Gloucester City Council’s cyber attack that took place late last year and discusses what we can learn from the incident. The above report was published in December 2023, and I have just got around to reading it. I thought that, after looking at the British Library’s cyber attack report

The British Library Cyber Incident Report – Standard or New Lessons?

In this week’s bulletin, Charlie looks into the cyber attack on the British Library and discusses what organisations can take away from the attack. It’s difficult to extract lessons learned from cyber response when you are not the responder. Most organisations don’t like to share their lessons, or when they do, they mainly do so behind closed doors.

Ransomware- Considerations for whether you should pay or not pay a ransom

In this week’s bulletin, Charlie discusses the pros and cons of paying a ransom and provides us with some advice about how we can be more resilient when faced with a ransomware threat. This week, I conducted a cyber exercise with a Housing Association, and I have another upcoming exercise with a senior management team. One of the

Clarion Housing Association Cyber Incident, June 2022 – A Case Study

In this week’s bulletin, Charlie looks at the recent cyber incident from Clarion and explains how organisations can recover from a cyber incident. Next week, I am conducting a cyber exercise for a housing association, and in preparation, I decided to explore the specific impact of a cyber incident on housing associations. When discussing cyber-attacks, the most frequently

Vishing – What Is It and Should You Be Worried?

This week, Charlie discusses vishing and how it can affect your organisation, and looks at the importance of sufficient cyber training in the workplace. This week, I was going to write about the MGM Resorts hack in September 2023 and, as part of my research on the hack and its effects on the casino, I learned that the

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