Knowledge Zone
Here you will find articles, archive blogs and case studies that PlanB have used or created over the years. To find information please type a keyword into the search box or click on the relevant tag.
We publish weekly updates from the business continuity world, covering recent news items or reflecting on our travels and experiences with clients.
Charlie addresses topics from a Business Continuity perspective and you might be surprised how much of today’s news relates to BC! Providing valuable insight, Charlie raises critical questions which will surely encourage you to reconsider your Business Continuity plans.
A Conversation about Resilience during the Ukrainian War
Charlie Maclean-Bristol FBCI and Gianluca Riglietti CBCI discuss resilience at a time where the conflict in Ukraine dominates the global scene. During this informal conversation, Charlie and Gianluca address arising issues from the war in Ukraine such as cyber security and supply chain disruptions, as well as discussing related topics including the power of fake news and propaganda,
Crisis Communications – Do You Have a Team?
Charlie lists his suggestions for organising your incident management to include communications roles, and what that may look like. I thought I would leave events in Ukraine to the newspapers and TV this week, and talk about crisis communications teams. Over the last six months, we have been conducting lots of exercises, cyber being one of the main
Comments on the Yorkshire Cricket Club Racism Crisis
Have you given any thought to what your company would do if they were accused of wrongdoing and suddenly in a reputational crisis? This week, Charlie discusses what business continuity professionals should take away from the Yorkshire Cricket Club scandal, and points to consider when thinking about your own company. For the past year and a half, most
Fantasy Crisis Communications – Prince Andrew
In today’s bulletin, Charlie dives into the Prince Andrew court case and the communication issues surrounding it. Discussing the importance of branding, strategy and response, not only in this case, but in all crisis management cases. My daughter, Phoebe, is rather good at knowing who’s who in rugby and in last year’s 6 Nations she organised the family’s
BrewDog Crisis Communications: Case Study Review
This week I take a look at the BrewDog crisis communications, including how well they handled accusations against them and how your company can use the lessons learnt. I am partial to a Punk IPA and some of the company’s rather gooseberry tasting beers. So I thought now that the incident is out of the news, I would
The changing face of journalism and how it should be reflected in our plans
This week I shares my thoughts on the evolution of journalism and how crisis communication plans should be adapted to keep up with the changes. I have been working on some strategic/crisis level plans and have been thinking about what should go into the crisis communication section of the plans. In quite a number of plans I have
Dealing with emotion in crisis communications – the UK results fiasco
Following the release of A-level and GCSE results in the UK, I discuss how to counter an incident which has invoked a lot of emotion. The algorithm seemed flawed This week my daughter Phoebe was one of the students anxiously awaiting her GCSE exam results. You couldn’t fail to see the government flailing around trying to produce a set
Crisis Communications – Skype to the rescue
This week Charlie looks at an article from The Times, ‘Welcome to The Skype Pandemic’, which discusses how journalists and experts tuning in to interviews from their homes is affecting our news consumption. A team of Kim, Gillian and I have been teaching the CBCI course this week and I was thinking of talking about the lessons learned