Administration and support staff play a crucial supporting role in the incident room ensuring that it runs efficiently and providing adequate support to the Incident Management Team, enabling them to respond to and manage the incident effectively. Incident management support teams are involved in several tasks, including the initial set up of the room, catering, logging of all information and decisions taken, managing information and facilitating effective communication.
Our Incident Management Support Team Training course will give administration and support staff the skills and confidence to perform their role successfully.
PlanB Consulting delivered training to administrators and senior response staff at a large transport hub. The course included theory, case studies and practical tasks to develop the confidence and skills of responders to undertake this role. The event also included discussion of wider incident management processes and resources to allow the organisation to improve its response in alignment with best practice.